Bulk Export API 429 on Predictive Outbound Campaigns

Looking for some advice on troubleshooting this rate limit issue when exporting recordings from our high-volume Predictive Routing campaigns.

The bulk export job fails with a 429 Too Many Requests error after processing only 500 records, despite our S3 integration being configured correctly and the API key having full permissions. We are using the v2 endpoints and the payload includes standard metadata fields, but the throttling occurs regardless of the concurrency settings. The error response does not provide a retry-after header, making it difficult to implement a proper backoff strategy in our Python script. Has anyone found a workaround for this specific limit on outbound recordings?

Check your JMeter throughput controller settings. The Bulk Export API has a strict 10 requests per second limit per tenant, so adding a constant throughput timer to your script resolves the 429s. See the details here: https://help.genesys.cloud/articles/bulk-export-rate-limiting-guide