Break intervals in special days

Genesys Cloud Routing
1

Hey,
I’m using Special Days and Special Tables to determine working hours but I faced a problem. How can you define more than one interval for one day? For example I have working hours from 08:00 to 12:00 and 14:00 to 18:00 each day but I cannot define more than one SpecialDay for a specific day in a SpecialTable. I cannot put two Mondays in a Special Table.
Is there a way to define intervals? Or should I go back to plain list objects?

Thanks,
Mihai

2

Hi Mihai,

I’m not aware of any way how to define multiple intervals using SpecialDay objects.

R.

3

Using the IsSpecialDay and IsSpecialDayEx for implement business hour open/close routng function have to much restrictions for a good solution.
Use custome List object or DB/SOAP function instead. Or the best one , of couse if you have it - use WFM function.

WBR Timur.

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4

What I do is verify only special day, and if true then do a validation on hours segment object. Easier.
The hours inside Special Day never worked for me…I though it was a restriction of IRD that couldn’t use them as that

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