i am configuring the Business Edition Premise routing parameters and the Announcements for the defined special day and closed day is not playing…instead it just gives ringing without playing any audio file.
i tried all the scenarios and i can’t find the reason that make these announcement don’t play.
Check the audio file parameters - sometimes they get mismatched if you have edited them offline; type, bit rate, bit depth etc. - check against requirements in documentation.
can you give me the audio files specifications that may work in BEP solution, because i have searched alot and i can’t find these specifications in any document.
thanks in advance.
8000hz and wav compression.
There is a post here about GVP audio files, follow same rule.
Also check at GVP user guide, more detailed in there.
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