[Beginner] Getting a attached Data from Genesys after a reconnection

General Discussion
1

Hi All!

I come here to find an answer to something “strange”.

  1. I connect an app (CTI) to an AIL. Great, it works
  2. I attach datas. Great too, i see it on CcPulse.
  3. I simulate a connection loss (by killing my app for example).
  4. I connect back my app : I retrieve the place, the Dn, the user… but none of my attached datas.

Maybe i’m using a wrong method:


//i check the DnEvent de by a thread. it's not null :)
Map reasons = de.getTEventReasons();
//Here, the map is empty. Why?
2

I don’t know the method name but should be UserData not Reasons I think

3

thx for your answer. I’ve checked: that method gives the good datas if the connection is ok. so… i’ll look at an other method, 'cause it’s probably unusable when i lost the link between the client and the genesys server.

thx again;)

2 Likes
4

Well…if your agent PC loses connection to TServer there is nothing you can do…TServer is the one who holds all the info…unless you store a copy of that KVP list on your software for later use but you will miss any possible update…

5

Should you not retrieve the list of active ConnIDs on your DN first and then use the UserData for a specific ConnID?

Fra