Auto_Answer

General Discussion
1

From where do I uncheck Auto_Answer on the agents side in genesys 8.1?

2

Depends on used PBX type and agent application. Be more specific or check the docs before create a rookie topic

3

Detail your environment

4

Yes, its genesys framework 8.1 , so the problem is that I have set auto_answer to false in the interaction workspace configuration options..

But still it isnt working, all calls through simulator are automatically answered in the IWS. T-server is Avaya_CM. Do i need to make any other change in Places, DNs, or T-server or anything to disable automatic answer by agent. please help

5

Avaya is the key, ask them to disable it