AttributeOtherQueue info in IRD (8.1)

Genesys Cloud Routing
1

Hello all, hope everything’s ok around there. As in object, is the AttributeOtherQueue information obtainable to be used, inside IRD?

Best regards.

2

Hi Gef,

It should be possible using GetRawAttribute function. See details in documentation as it is no just about using that function but URS configuration must be updated as well.

R.

2 Likes
3

Thank you René, I will read docs for that.

4

Ok, implementation is clear, but can’t find a complete cross reference list between attribute and number to set. Any clue?

1 Like
5

Here is link - https://docs.genesys.com/Documentation/PSDK/9.0.x/TlibRef/TAttribute

Index of first item is 0 (zero)

R.

1 Like
6

Thank you very much, René, stay well.

1 Like