attached data in ms crm

When a new forms pops us in microsoft crm(after a call) under the filed subject (in the main area of the form where the attached data appear) all the attached data (automatic and mine(from startegies) appear. However, i want to appear only the attached data that i pass through the strategies and not all because this is confusing for the agents. I changed the option in URS automatic_attach to false, i restarted URS but still i see all the attached data.

Any suggestions?

I have installed a genesys express 4.2 and a gplus adapter for microsoft crm 7.2

Thank you in advance

Hi,

There is another option related to automatically attached data - option “report_target”. Check this one if it is set to “false”.

If the issue still persists please post a screenshot here. Maybe we find where the attached data come from by the keys’ names.

René

Hi René.
This was the solution. Thank you very much for your quick response and for the correct answer.