Is it possible to map Zendesk macro actions directly to Genesys Cloud Architect flow variables without using custom integrations? The documentation at Genesys Docs is vague on this. Trying to avoid complex API work for simple routing rules.
Is it possible to map Zendesk macro actions directly to Genesys Cloud Architect flow variables without using custom integrations? The documentation at Genesys Docs is vague on this. Trying to avoid complex API work for simple routing rules.