Anyone free to help troubleshoot this specific integration failure within the Agent Scripting framework in Genesys Cloud. We have configured an Agent Script to trigger a Data Action that maps conversation attributes to a ServiceNow Import Set table via the REST API. The script executes without visible errors in the Architect flow, yet the downstream ServiceNow ticket creation fails intermittently. The webhook payload sent to ServiceNow returns a 500 Internal Server Error, specifically citing a ‘Column Value Too Long’ constraint violation on the ‘caller_id’ field. This is puzzling because the Architect mapping explicitly truncates the string to 50 characters using the substr function before passing it to the Data Action. The ServiceNow instance is London timezone aligned, and the Genesys Cloud tenant is on the latest release. The error logs in ServiceNow indicate that the payload received contains the full untruncated string, suggesting the truncation logic within the Agent Script is not being applied before the Data Action invocation. The Data Action configuration uses Basic Authentication and the endpoint is verified as active. Has anyone encountered a lag or caching issue where the Architect mapping logic does not update in real-time for Agent Scripts, or is there a known limitation with string manipulation functions within the scripting context that prevents pre-processing before the REST call?