Hi all.
As in subject I would like to know if there is any way to set alarm reaction “send an e-mail” parameters from IRD, using variables.
Best regards.
Gef.
From Genesys support site:
Use alarms from 15-22001 to 15-22020 which are found in the SCI help file. They are used for either detection or cancelling and they are customized in the Alarm function of the strategy.
To see a list of the alarm conditions and the descriptions please follow these steps.
In SCS, open the wizard…
When the wizard opens, select “configuration”then “Alarm Condition Wizard”
Follow the on screen instructions untilyou see the [More Information] button, click on this button and a help directory will appear.
At the top of the directory click on the[index] tab.
The list of all alarm conditions will be displayed.
Steps:
Create the following Alarm function in the strategy in IRD:
Alarm[22001,‘Test Alarm for IRD’]
To do this… create a strategy in IRD using the Alarm function. Basically just set the “Alarm Number” (for example: 22001) and “Alarm Message” (for example: “Test Alarm from IRD” - this can be anything you like)
Then create an alarm condition in SCI for this log event, so an alarm would be created when this log event was sent to SCS (to have an email be sent, an alarm reaction has to be created as well). In the example, Event 15-22001 is used for the alarm condition (which matches the Alarm Number in the strategy).
Then load this strategy on a route point and run a call through. Test this Alarm function. You will will see the following in the 7.2 URS log when the strategy is executed:
---- URS logs ----
10:32:23.551 Std 22001 Test Alarm for IRD
---- The following will be logged in SCS log…—
Test Condition <113, Test Alarm for IRD>, Test MessageID = 20001
CREATE ActiveAlarm <113, Test Alarm for IRD> for App=<112, UR_Server_720>, createTime=1245762900
10:15:00.372 Trace testpc Solution_Control_Server_711 GCTI-43-10612 Active Alarm ‘Test Alarm for IRD’ created for Application ‘UR_Server_720’
10:15:00.372 Alarm testpc UR_Server_720 GCTI-00-04115 Test Alarm for IRD, alarm condition(113)
10:15:00.372 Alarm testpc UR_Server_720 GCTI-00-04200 Active Alarm “Test Alarm for IRD” Created (ID=B5EDE5E3-8481-4A31-9AF5-6DFEEABAB850)
ActiveAlarm::SetDeleteTimer <113, Test Alarm for IRD> for App=<112, UR_Server_720>, LastSetTime=1245762900, timeout=172800
10:15:00.434 Standard testpc Solution_Control_Server_711 GCTI-43-20705 Request to create alarm ‘Test Alarm for IRD’ for application ‘UR_Server_720’ issued by ‘default’ (348)
!Execute all Reaction for AlarmCondition <113, Test Alarm for IRD>
testpc: REventAppLiveStatusChanged… APP_STATUS_RUNNING, mode=PRIMARY, app=ETL_5, PID=11980
testpc: REventAppLiveStatusChanged… APP_STATUS_RUNNING, mode=PRIMARY, app=ETL_5, PID=11508
10:15:04.919 Standard testpc Solution_Control_Server_711 GCTI-43-20706 Request to clear alarm ‘Test Alarm for IRD’ for application ‘UR_Server_720’ issued by ‘default’ (348)
!Execute all Reaction for AlarmCondition <113, Test Alarm for IRD>
10:15:04.919 Alarm testpc UR_Server_720 GCTI-00-04210 Active Alarm “Test Alarm for IRD” Cleared (ID=B5EDE5E3-8481-4A31-9AF5-6DFEEABAB850)
Please refer to the following manuals..
7.6 Management Layer User’s guide
http://genesyslab.com/support/dl/retrieve/default.asp?item=B1BBC8CACCCED0C2D4C6D8264FB8C937&view=item
7.6 SCI Help file.
Thanks Cav! but if I got the point right, this is the procedure to recall the alarm from IRD, setting the body of the mail, as I usually do; what I’m searching for is a way to set the recipients/subject from IRD too. It seems you can set only the body of the mail, from IRD.
Nope that is not possible. You can tho create a specific event and then create an email reaction.
What IRD does is create the Alarm.
On Sci you generate the reaction which is not always an email
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