ANI Showing Anonymous in GAD

natlonehat · October 30, 2008, 11:30pm

Hi Folks,

we’re moving into Inbound and are currently in testing phase.

Having a few issues with GAD showing ANI as anonymous…

Also, when someone places a call on hold, the caller can still hear the Agent as well as the “on hold” music simultanouesly for a significant period of time …(up to 2 minutes)

Once a caller is ON HOLD, it also takes up to a minute for the call to be retrieved.

Anyone had similar issues with GAD?

Cheers!

cavagnaro · October 30, 2008, 11:33pm

Which PBX? Which TServer version?
What does TServer logs say?

natlonehat · October 30, 2008, 11:39pm

Thanks for the reply Cav,

Asterix PBX,

Sip Server 7.2

Will get back to you shortly with the T-server logs.

Cheers!

cavagnaro · October 30, 2008, 11:40pm

Please put connID also to be able to trace the call.

gustav · October 31, 2008, 4:09pm

The SIP gateway (Astrix in your case) must be configured to pass the network ANI to TServer. Cant recall on Astrix where this is, but i can try to dig it up.