The outbound reporting dashboard throws a hard error the second the abandonment rate filter crosses 3.5%. Running on the 2024-12-18 release, US-East tenant. The analytics query tries to pull the last 72 hours of predictive pacing data, but the export just dies. Console spits out a 400 BAD_REQUEST with {"error": "INVALID_ANALYTICS_FILTER_SCOPE", "code": 400, "message": "Requested metric granularity exceeds campaign pacing window limits"}. The dashboard doesn’t recover. We’ve tried re-running the query. It just loops.
Stripped the callable window parameters. Export still fails. Dropped the DNC exemption tag from the filter group. Same 400 response. The /api/v2/analytics/details/query endpoint ignores the interval: PT1H setting completely. Defaults to PT5M instead. Blows the row limit right past the 50,000 cap. Admin UI shows the campaign running at 1.25x pacing, but the reporting module thinks it’s stuck in progressive mode. Doing jack all to get accurate abandonment metrics for the compliance audit tomorrow.
- Tenant: US-East, 2024-12-18 release
- Campaign: Predictive mode, 1.25x pacing multiplier
- Compliance threshold: 3.5% abandonment, strict
- Endpoint:
/api/v2/analytics/details/query - Filter applied:
metrics: [ABANDONMENT_RATE, PREDICTIVE_ANSWER_RATE],timeRange: last72h - Client: Genesys Cloud Web UI v2024.12.2
Logs show the query builder clamping the date range to a single day regardless of the dropdown selection. Pacing metrics pull in fine when the export runs. Abandonment calculations return null. Contact list holds 45k records flagged for standard callable windows. Admin UI campaign monitor shows zero compliance violations. Analytics export flags 12% abandonment the second it processes the 1800-1900 EST block. Something’s misaligned between the dialer engine and the reporting aggregation service.
{
"timestamp": "2024-12-19T14:32:11Z",
"queryId": "a8f3-4c91-b2e7-11d4",
"status": "FAILED",
"metricError": "ABANDONMENT_RATE_UNAVAILABLE",
"pacingContext": {
"mode": "PREDICTIVE",
"multiplier": 1.25,
"actualAnswerRate": 0.78
},
"complianceFlag": "THRESHOLD_EXCEEDED",
"traceId": "gen-east-7742-abc"
}