Quick question about the /v2/analytics/bulkexport/report endpoint. We are pulling report data for digital channel recordings and the response payload is truncating the chain of custody metadata fields after the first 500 rows. The job status shows completed but the data integrity check fails. Is this a known pagination limit with the current API version or a bug in the export aggregation logic?
How I usually solve this is by checking the queue activity metrics first. The dashboard often shows incomplete data when the export job overlaps with peak traffic. Try adjusting the time window in the performance view to ensure full coverage. This often resolves the truncation issue without needing API tweaks.
You need to adjust the pagination size in your JMeter config. The analytics API defaults to 500 records per page, which explains the truncation.
Increase the pageSize parameter to 1000 or loop through pages using the nextPageToken. This prevents the backend from cutting off metadata mid-batch.
TL;DR: The 500-row truncation is a default pagination cap, not a data integrity failure. Use nextPageToken or increase pageSize to fetch the full metadata chain.
You might want to look at the nextPageToken mechanism rather than assuming the export job failed. The Genesys Cloud Analytics API enforces a strict 500-record limit per request by design to prevent payload bloat. When integrating with ServiceNow via Data Actions, this often causes silent truncation if the webhook payload exceeds the threshold.
To resolve this, ensure your request explicitly handles pagination. If using a direct API call, iterate until nextPageToken is null. Alternatively, set pageSize to 1000 if your downstream system supports larger JSON payloads.
{
"pageSize": 1000,
"nextPageToken": "..."
}
Cross-reference the Bulk Export API documentation for digital channels. This behavior is consistent across APAC and EU regions. Ignoring the token results in missing chain of custody fields, which breaks compliance audits.