I’ve spent hours trying to figure out why the analytics api is returning 429 too many requests when i run a simple jmeter script. my tenant is in us-east-1. i am trying to pull interaction data for a performance review. the endpoint is /api/v2/analytics/interactions/summary. i am using jmeter 5.5 with 10 threads and a ramp up of 5 seconds. the request rate is very low, maybe 2 requests per second. yet i get throttled after just 10 requests. the error message says “rate limit exceeded”. i checked the docs and it says the limit is higher. is there a hidden limit for non-admin users? or is the analytics service overloaded in this region? i tried adding a delay between requests but it did not help. the headers show x-ratelimit-limit is 100 per minute. but i hit it instantly. any ideas? i am new to this so maybe i am missing a config step in jmeter or genesys cloud. thanks for help.
This is a classic case of hitting the specific per-tenant rate limits for the analytics summary endpoints, which are significantly lower than general API limits. The /api/v2/analytics/interactions/summary endpoint is subject to strict throttling to protect backend query performance, often capping at around 10 requests per minute per tenant, regardless of your thread count. JMeter threads do not bypass these server-side counters. The documentation explicitly states that aggregation queries consume more resources and have lower quotas. To mitigate this, you should implement exponential backoff in your script or switch to using the /api/v2/analytics/interactions/query endpoint with pre-aggregated data if available. Alternatively, schedule these pulls during off-peak hours to avoid contention with real-time dashboard loads. Check the Retry-After header in the 429 response for the exact wait time before the next request is allowed.