Why does the Analytics API returns a 400 Bad Request when the ServiceNow Data Action attempts to query custom report dimensions?
The payload is valid JSON and matches the schema defined in the Genesys Cloud documentation for GET /api/v2/analytics/conversations/summary. The endpoint works fine in Postman using the same OAuth token, but the Data Action fails consistently with error code 400001. The request includes standard filters for date range and interaction type, yet the response body indicates a malformed query parameter despite no syntax errors. We are using the latest version of the Data Action connector and the ServiceNow instance is on the Washington DC release. The error log in Genesys Cloud shows the exact timestamp and correlation ID, but the ServiceNow side receives nothing. This breaks the automated ticket creation flow for high-volume call centers. Has anyone successfully pulled custom report data via Data Actions without hitting this wall?