Hello,
on of our agent has problem, when he works with wde, he’s randomly logged off from voice channel. Not happen everytime, but he could not prevent that.
Could you give me a hint what to do? I didn’t checked wde logs yet, because it didn’t happened to me when I tried to log as him.
You have to check the logs - without any further information nobody will able to help you.
What do you mean by logged in as him? On your own machine or the user’s machine? Using SIP Endpoint?
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kubig: Ok, I’m currently waiting for his logs
vmc: I just tried to logged on his genesys account on workspace desktop edition to see how’s the problem showing.
Hi again, below I copied link to the logs screen. Not sure, if that’s all what is needed, but I can provide more.
Post full WDE and SIP server log covering the issue..the provided screen is not helpful at all