Agent's name is garbled in CCPulse.

General Discussion
1

Hi everyone,

I have no idea how to display agent’s name in Chinese. It is garbled in CCPulse now.

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CCPulse version : 7.1.000.10
Stat Server version : 8.5.112.23

Thanks all,
Josh

2

Hi
Could be an encoding issue.
CCPulse has no longer support from Genesys but should work as long as all components are under same encoding.
CfgServer is UTF8?

3

Yes, the CfgServer option is "encoding = utf-8 "

4

CfgServer option is "encoding = utf-8 " only means that export using CCW will be in utf-8. It is not saying that data is stored in utf-8

You need to check startuplogs for configserver or check database to see that init_multi_multilang_mssql.sql was run instead of normal init_multi_mssql.sql