Dear Experts
I have a requirement for Agent Status Change (not ready reason ) which should be done from Supervisors level and not from Agent level .
any one can help suggest me the solution ?
Develop an application for such custom requirement
Enviado de meu SM-G9650 usando o Tapatalk
I think that you can using workspace supervisor features, this should be a good starting point:
https://docs.genesys.com/Documentation/GC/v852/Agent/super#How_do_I_manage_the_State_of_my_agents.3F
Weird link format, copied from phone browser - hope it works.
There should be an equivalent in the deployment guide stating how to enable the feature.
If the supervisors don’t use workspace I guess you’d have to do a custom function like cavagnaro suggested.
Skickat från min F8331 via Tapatalk
In case you are using WDE application - check https://docs.genesys.com/Documentation/IW/8.5.1/User/ChangeStateLogoff