Console logs just show a silent failure while the mic stays hot. Pushing a new compliance script step through the Agent Scripting UI and the recording block refuses to trigger for Sydney inbound calls. The engine doesn’t fire once the +61 caller ID hits the queue, and the payload won’t make it back.
- Environment: mypurecloud.com.au, Genesys Cloud Release 2024-06
- Script Type: Multi-step compliance prompt with mandatory recording toggle
- Tested on: Chrome 125, internal dialer extension v4.2.1
- Payload validation: +61 numbers stripped of country prefix before routing
Doing jack all on the compliance side.