I’m curious as to why the agent scripting compliance metrics in the performance dashboard show a 100% pass rate when the actual recording playback confirms the script was skipped entirely? we are running genesys cloud version 24.2.0 in the eu1 region. the architect flow is configured with a standard script action that requires agent acknowledgment before proceeding to the next node. despite this, the agent performance view indicates full adherence to the script requirements. the conversation detail view shows the script node was entered and exited without any visible error codes or timeouts. however, the audio recording clearly lacks the scripted dialogue. we have verified that the agent role has the necessary permissions to view script data. the issue appears isolated to specific queue configurations where the script is attached at the interaction level rather than the queue level. is there a known latency issue with the scripting compliance reporting? or does the dashboard rely on a different data source than the actual flow execution trace? we need to ensure accurate reporting for compliance audits. any insights into how the platform calculates this metric would be appreciated. the environment is stable with no recent deployment changes. this discrepancy is causing significant reporting errors for our management team.