My current config is completely failing…
Context:
We are running a legal discovery export for webchat conversations using the bulk export API (POST /api/v2/analytics/conversations/export). The environment is Europe/London. While standard voice recordings include the agent_script_version and script_node_path in the metadata manifest, digital channel transcripts are returning null values for these fields. This is critical for our chain of custody requirements, as we need to prove which compliance script was presented to the agent during the interaction. We are using the latest stable version of the Genesys Cloud platform. The export job completes successfully, but the manifest.json lacks the scripting context for non-voice interactions.
Question:
Is there a specific parameter or query filter required to include agent scripting metadata in digital channel bulk exports? We have verified that the scripting data exists in the real-time conversation view, so it appears to be an issue with the export aggregation logic for digital media types. Has anyone successfully extracted script_node_path for webchat transcripts in a legal hold scenario?