Configuration is broken for some reason…
Background
Migrating Zendesk macros to Genesys Cloud agent scripts. Trying to map ticket tags to GC interactions via a REST API block.
Issue
The flow returns a 400 Bad Request when the JSON body exceeds 2KB. Zendesk handles larger payloads natively, but GC seems strict here.
Troubleshooting
- Verified API key permissions in Admin.
- Tested with smaller payloads (under 1KB) - works fine.
- Using Genesys Cloud API v2 endpoints.