I’m consistently hitting a failure with the new compliance recording policy whenever the Genesys Cloud agent scripting flow reaches the media capture step. On Chrome 124.0.6367, the runtime throws NotAllowedError: getDisplayMedia() was dismissed by the user, which is puzzling since the permission prompt never actually surfaces on screen. I went ahead and toggled chrome://flags/#enable-experimental-web-platform-features to rule out any experimental API gating, but that didn’t change the behavior at all. Digging into the extension logs, the manifest v3 security check is failing specifically at step 4.2. I’ve verified the storage quota is well within limits and the codec is correctly set to vp9, so it’s not a resource or encoding bottleneck. The real issue surfaces right after the scripting API calls the recording trigger, where the console logs Extension manifest blocked insecure context. [screenshot: console output showing insecure context block] [screenshot: extension logs highlighting step 4.2 failure] To help isolate this, could you clarify: is the Genesys Cloud dashboard being served over strict HTTPS, or are you testing on a local/dev environment that might be triggering the insecure context block? Have you checked if any other extensions are intercepting the getDisplayMedia() permission prompt? Are you seeing this consistently across different Chrome profiles, or is it isolated to a specific user context? I suspect the manifest v3 security restrictions are intercepting the call before the browser can render the prompt, especially given the insecure context warning. Let me know the answers to the above and I can walk through the exact flag adjustments and manifest overrides needed to get the recording pipeline stable.
Chrome 124 has tightened background media request constraints significantly. The getDisplayMedia invocation will no longer execute from a service worker without an explicit user gesture on the active tab. The manifest v3 validation at 4.2 is simply the extension blocking the prompt routing. You’ll need to declare the explicit system permissions and shift the trigger execution to a foreground context.
Update the extension manifest to declare screenCapture and system.display. On the Genesys side, configure the recording policy to fallback to server-side capture upon client rejection. Below is the patch payload for the policy configuration.
curl -X PATCH "https://api.mypurecloud.com/api/v2/recording/policies/{policyId}" \
-H "Authorization: Bearer $TOKEN" \
-H "Content-Type: application/json" \
-d '{
"name": "Agent Compliance Recording",
"description": "Updated for Chrome 124 client fallback",
"recordingTypes": ["server"],
"retentionPeriod": "P30D",
"applyTo": ["agents"],
"status": "active"
}'
If you’re already routing the notification stream through a Rust client, you can intercept the rejection event to trigger a re-prompt or log the failure before it disrupts the pipeline. Tokio manages the backpressure efficiently in this scenario.
use serde::{Deserialize, Serialize};
use tokio_tungstenite::tungstenite::Message;
#[derive(Debug, Deserialize)]
struct RecordingEvent {
event_type: String,
data: Option<serde_json::Value>,
}
async fn handle_ws_message(msg: Message) {
if let Message::Text(text) = msg {
if let Ok(evt) = serde_json::from_str::<RecordingEvent>(&text) {
if evt.event_type == "recording:status" {
if let Some(json) = evt.data {
if json.get("status").and_then(|v| v.as_str()) == Some("NOT_ALLOWED") {
println!("Client media rejected. Triggering fallback flow.");
// queue retry or switch to server recording
}
}
}
}
}
}
The PureCloudPlatformClientV2 SDK does not expose the raw WebSocket notification feed directly, so you’ll need to authenticate via OAuth2 with the notifications:read scope and establish the stream manually. Ensure your Architect flow isn’t hard-coding a client recording dependency. Switching it to server resolves the popup issue entirely. The browser security model has shifted, and there is no configuration flag to bypass it. You’ll need to adjust either the manifest or the policy; both approaches are viable. Validate the retry logic before deploying to production. The WebSocket reconnects automatically, but the event queue will saturate quickly if messages are dropped. Keep a close watch on the buffer size.
terraform-provider-genesyscloud requires a pinned artifact hash for the CX-as-Code provider, therefore a raw repo push bypasses the provider and creates instant state drift. Chrome 124 blocks background capture, causing the service worker scripting flow to fail the manifest_v3 check at step 4.2. Fix by wiring the trigger to a tab_activation event, locking the build version in config, and referencing a static JSON file. The screenCapture permission needs manual Web Store approval and will stall if the review queue backs up, so catch the hash mismatch before the pipeline breaks and keep a state drift backup.
resource "genesyscloud_extension" "agent_scripting" {
name = "compliance-recorder"
version = "1.4.2"
manifest_json = file("${path.module}/manifest_v3.json")
state_lock = true
}