Agent Scripting API timeout during high concurrency load test

Looking for advice on handling 504 Gateway Timeout errors when pushing agent scripts via the agent scripting API. The issue appears only when simulating 200 concurrent agents in JMeter. Genesys Cloud EU1 environment.

  • Reduced JMeter thread group ramp-up to 60 seconds, but timeouts persist at peak load.
  • Verified API rate limits are not being hit; response headers show no Retry-After.

Does the scripting service have a hard concurrency limit for write operations?

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