I’m trying to figure out why the Agent Scripting API is returning a 403 Forbidden error when invoked from our AppFoundry Premium App, despite the application having the necessary permissions.
We are deploying a custom integration that dynamically updates agent scripts based on real-time customer sentiment analysis. The application is deployed across multiple organizations within a single Genesys Cloud tenant. Our OAuth scope configuration includes admin:agent-scripts:write and admin:agent-scripts:read. The integration uses the v2 API endpoint PATCH /api/v2/agent-scripts/{scriptId} to update the script content.
The issue occurs specifically when the script belongs to a different organization than the one where the Premium App is primarily registered. When the script ID corresponds to a resource in the same organization as the app’s primary registration, the PATCH request succeeds with a 200 OK status. However, when targeting a script in a secondary organization, the API consistently returns a 403 Forbidden response. The error payload indicates Insufficient permissions to perform this action.
We have verified the following:
- The OAuth token includes the correct scopes.
- The user context associated with the token has
admin:agent-scripts:writepermissions in the target organization. - The Premium App is listed as an authorized application in the target organization’s settings.
- The script ID is valid and exists in the target organization.
This behavior suggests a potential limitation in how Genesys Cloud handles cross-organization resource access for Premium Apps. Is there a specific configuration step required to enable cross-organization script updates via the API? Or is this a known limitation of the Agent Scripting API in multi-tenant environments?
We are using the Genesys Cloud REST API v2. The application is built using Node.js with the Genesys Cloud SDK. The issue is reproducible in the US-East-1 region.