Just noticed that our AppFoundry integration is hitting a wall when attempting to push updated agent scripts via the platform API. The setup involves a multi-tenant architecture where our service acts as an OAuth client across several customer orgs. We successfully retrieve the access token using the standard client credentials flow, but the subsequent POST request to /v2/scripts consistently fails.
The response payload contains 403 Forbidden: Insufficient permissions for the requested action.
We have verified that the OAuth client ID and secret are correct, and the token endpoint returns a valid JWT with the expected scope scripts:write. The issue persists even when testing with a dedicated admin user account that has full permissions in the target org. This behavior started appearing after the recent platform update, which seems to have tightened permissions around script management endpoints.
Has anyone else encountered similar permission issues with the scripting API in a multi-org context? We are currently debugging the token scope claims to ensure they match the new requirements, but the documentation is somewhat sparse on this specific edge case. Any insights into recent changes to the permission model for script operations would be greatly appreciated.
The way I solve this is by verifying the specific permission set assigned to the service account rather than relying on the generic Administrator role. In a multi-org context, the “Scripts” permission is often granular. The 403 error typically indicates that while the token is valid, the client lacks the explicit Scripts:Write or Scripts:Update capability within the target organization’s scope.
Check the service account configuration in the Admin portal. Navigate to the specific org and ensure the role assigned includes full write access to the Scripting module. It is not sufficient to have read access. Additionally, confirm that the OAuth client application itself has the necessary scopes defined in the AppFoundry settings. The documentation suggests that mismatched scopes between the application definition and the user role cause this exact failure. Adjust the role permissions to include explicit script management rights and retry the POST request. This alignment usually resolves the permission boundary issue.
The simplest way to resolve this is to ensure the OAuth client credentials are explicitly scoped for the target organization’s scripting resources. In multi-tenant load tests, the default token often lacks the necessary Scripts:Write scope even if the user role has it. You need to request the specific scope during the token exchange. Update your JMeter HTTP Request to include scope=scripts:write in the body of the POST to /oauth/token. Also, verify the X-Genesys-Organization-Id header matches the target org exactly. If the header is missing, the API defaults to the primary org, causing a 403 if the token isn’t valid there. Check your token payload in the debug sampler to confirm the org_id claim. This usually resolves the permission mismatch without needing to change admin roles. Keep an eye on rate limits if you are spinning up many concurrent threads for this token refresh.