Agent Scripting API 429s during high-concurrency load test

General Discussion
1

Having some issues getting my configuration to work…

Architect flow triggers a script action via REST API.
Payload contains nested JSON for ServiceNow ticket creation.
Response returns 429 Too Many Requests despite rate limit…

2

I typically get around this by implementing an exponential backoff strategy within the script action. When the 429 response hits, pause execution for a calculated interval before retrying. This prevents overwhelming the API gateway during high concurrency. For legal exports, maintaining this rhythm is critical to preserve chain of custody logs without triggering throttling errors.

3

Make sure you configure the retryStrategy object in your script action settings. Set maxRetries to 5 and backoffMultiplier to 2. This handles the 429s automatically without custom logic. It keeps the flow clean and prevents those pesky timeout errors during peak scheduling hours.