Looking for advice on handling rate limits when updating agent scripts via API. We are seeing 429 errors during load testing.
“The Agent Scripting API enforces strict rate limits to protect system stability.”
In Zendesk, webhook updates were much more forgiving. How do you structure the request pacing in Genesys Cloud? We tried throttling but still hit walls. Any tips on the optimal concurrent thread count for script updates?
The documentation actually says to implement exponential backoff rather than static throttling, similar to how we handle SIP registration floods. Bursty API calls trigger circuit breakers quickly. Adjust JMeter timers to respect the Retry-After header.
If I recall correctly, the Agent Scripting API has a much lower throughput ceiling than messaging endpoints. Do not run concurrent threads above 5 or the circuit breaker will trip instantly, regardless of backoff logic.