Could someone clarify why the Genesys Cloud Agent Scripting API is returning a 400 Bad Request when invoking a Data Action to create a ServiceNow incident? The payload validates correctly in Postman against the ServiceNow REST endpoint, but fails within the Architect flow script step.
{
"event": "script_trigger",
"payload": {
"short_description": "Escalation from Agent Script",
"category": "digital",
"assignment_group": "support_tier2"
}
}
The error response indicates a schema mismatch, yet the fields match the ServiceNow incident table structure exactly. Any insights on the expected JSON structure for this specific integration?