Just noticed that the Agent Scripting API returns a 400 Bad Request when attempting to replicate our legacy Zendesk flow logic in Genesys Cloud.
The payload structure appears correct according to the documentation, yet the response indicates a schema validation failure on the ‘steps’ array. We are mapping Zendesk attribute keys directly to Genesys Cloud form fields, which seems to be the root cause. The error message specifies that the ‘field’ object within each step must reference a valid Genesys Cloud form field ID rather than a Zendesk attribute key. This mapping inconsistency is blocking our migration progress. Has anyone successfully resolved this specific schema conflict during a similar integration?