Agent Scripting API 400 Error during Zendesk Macro Migration

General Discussion
1

I’m completely stumped as to why the POST /api/v2/agent-scripts endpoint returns a 400 Bad Request when attempting to migrate scripted responses from Zendesk macros. The payload structure mirrors the Zendesk JSON, but Genesys Cloud rejects the content type mapping.

  1. Constructed a JSON body with name, description, and content fields, mirroring our Zendesk macro definitions.
  2. Set the Content-Type header to application/json.
  3. Executed the request against the EU1 org endpoint.

The error response indicates: "message": "Validation failed: Content format is invalid". In Zendesk, these macros were simple rich-text strings. Genesys Cloud seems to expect a specific HTML or Markdown structure that isn’t clearly documented for bulk imports.

Is there a strict schema for the content field in the Agent Scripting API? We are trying to automate the transfer of 500+ scripts. Manual entry is not feasible. Any pointers on the expected content format or a workaround to preserve the formatting from Zendesk would be appreciated.

2

Have you tried wrapping the content in a proper blocks array instead of passing raw Zendesk JSON? The Agent Scripting API expects a specific structure for rich text, not a flat macro payload.

The documentation outlines the required schema for content.blocks, which differs significantly from how Zendesk handles macro definitions.

3

Check your payload structure against the Genesys Cloud schema. The Zendesk flat JSON won’t work here. Try this minimal block structure for the content field:

"content": { "blocks": [ { "type": "paragraph", "content": "Hello" } ] }

This should resolve the 400 error immediately.