Trying to understand why our custom agent scripting integration is failing when validating shift swap requests against the published WFM schedule. The goal is to ensure agents only swap with peers who have matching skill sets and availability windows, but the API call is consistently rejecting valid requests.
Environment details:
- Genesys Cloud CXone version: Latest (as of mid-2024)
- SDK: genesys-cloud-node-sdk v5.0.1
- Region: us-east-1 (Chicago office data)
- Endpoint: /api/v2/wfm/scheduling/schedules/active
Steps to reproduce:
- Agent A initiates a shift swap with Agent B via our custom portal.
- The backend fetches the active schedule ID for the current week.
- A GET request is sent to retrieve the schedule details, including agent assignments and skills.
- The validation logic checks if Agent B’s skills match the required profile for the swapped shift.
- The system returns a 400 Bad Request with error code
INVALID_SCHEDULE_CONTEXT.
The strange part is that the schedule ID is definitely active and both agents are correctly assigned. The error message is vague. Has anyone encountered issues where the active schedule context fails validation during shift trade checks? Is there a specific header or parameter missing for shift swap validation?