Having some config trouble here… pushing agent scripts via gc-provider v2.0.8 fails on the /api/v2/agent-scripting/scripts endpoint. The pipeline returns a 400 Bad Request with a generic payload validation error. The HCL block defines a simple text script with a valid reference to an existing user profile. GC CLI v2.0.8 shows the JSON payload looks correct before sending.
The error response body contains: {“errors”:[{“code”:“validation_failed”,“message”:“Script content format invalid”}]}. I have checked the content-type header is set to application/json. The script text contains standard ASCII characters. No special formatting or HTML tags are included. The deployment environment is prod.
Has anyone seen this specific validation failure? The docs do not list a strict character limit for the content field. I suspect the API is rejecting the empty metadata object or the language code. Running the same payload via curl works fine. Is there a hidden requirement in the Terraform provider that differs from the raw API?
As far as I remember, the validation failure usually stems from missing newline characters in the JSON payload rather than syntax errors. The API expects strictly formatted HTML strings, so ensure the content is properly escaped before submission.
Make sure you are not sending raw HTML strings. The API expects a structured JSON array of steps, not a single content blob. This usually happens when the Terraform provider version mismatches the expected schema. Try this structure:
[
{"type": "TEXT", "content": "Welcome message"}
]
Check your Terraform provider version against the current API documentation before pushing large batches of scripts. The 400 validation error often stems from the provider serializing the script steps incorrectly, specifically regarding HTML escaping within the content fields. While the previous suggestions regarding JSON structure are valid, the real issue usually lies in how special characters are handled during the HTTP POST request.
- Verify that all
< and > characters in your script content are properly escaped as < and >.
- Ensure the
steps array is not nested inside an extra object layer in your HCL configuration.
- Cross-reference the schema in the official Genesys Cloud Terraform docs for
genesyscloud_script to match the expected field types.
A common fix is to use the jsonencode function in Terraform to handle the serialization automatically. This prevents manual escaping errors that trigger the generic validation failure. I have seen this exact issue when migrating from v2.0.7 to v2.0.8, where the provider changed how it handles string interpolation.