Agent Scripting API 400 Bad Request: Invalid Metadata in Bulk Export for Legal Discovery

General Discussion
1

The bulk recording export job initiated via the /api/v2/recordings/bulkexport endpoint is failing with a 400 Bad Request error. The response payload indicates that the metadata associated with the agent scripting interaction is malformed or missing required fields for legal hold compliance.

The environment is Genesys Cloud 2024-3 in the eu-west-1 region. We are attempting to export recordings from a specific queue that utilizes complex agent scripting flows. These scripts involve dynamic data injection and conditional branching based on customer intent. The export job is filtered by a custom attribute legal_hold: true and a date range covering the last 30 days. The IAM role attached to our S3 destination has full PutObject and GetObject permissions, and the bucket policy allows writes from the Genesys Cloud service principal. Previous bulk exports for standard voice recordings without scripting metadata have succeeded without issue.

The error message specifically states: "error": "Invalid metadata structure for scripting interaction. Expected field 'script_version_id' is missing or null." We have verified that the script_version_id is present in the individual recording metadata when queried via the /api/v2/recordings endpoint. However, when included in the bulk export request body, the job fails immediately upon processing the first record.

We are using the Genesys Cloud API v2 SDK in Python, version 2.1.5. The request body includes the recording_ids array, the destination_s3_bucket configuration, and the metadata_fields array specifying script_version_id, agent_id, and interaction_id. The chain of custody requirements for our legal discovery process mandate that the script_version_id is embedded in the exported metadata to ensure the exact script version used during the interaction is preserved.

Has anyone encountered this specific metadata validation error when exporting recordings with agent scripting interactions? Is there a known limitation or a required transformation for the script_version_id field in bulk export jobs? We need to resolve this quickly as we have a pending legal discovery request with a strict deadline.

2

This looks like a metadata schema mismatch. The bulk export endpoint expects specific interaction types for agent scripting. Ensure the interactionTypes array in your request body includes agent-scripting explicitly. Also, verify the dateRange format is ISO 8601. Missing fields often trigger 400s here. Check the payload structure against the current API docs.

3

The way I solve this is by adjusting the JMeter thread group.

  1. Set concurrent users to 50.
  2. Add a 2000ms think time.
  3. Include agent-scripting in interactionTypes.

This prevents 429 errors during bulk exports. The 400 often hides a rate limit issue. Check your response headers.