Agent Script Versioning and Bulk Export Metadata Mismatch in GIP

General Discussion
1

Trying to understand the discrepancy between the script version ID stored in the interaction metadata versus the actual script content retrieved via the Agent Script API. We are processing a legal discovery request that requires a strict chain of custody for all agent interactions over the last quarter. The bulk export jobs are completing successfully, but the metadata attached to the interaction records often points to a deprecated script version that no longer exists in the current tenant state.

Environment details:

  • Platform: Genesys Cloud (GIP) EU-West-1
  • API Version: v2
  • Export Destination: S3 via Bulk Export API
  • Data Type: Digital Channel Interactions (Web Chat)

When querying the /api/v2/interactions endpoint, the scriptId field references a specific version. However, calling GET /api/v2/agent-scripts/{scriptId} returns a 404 Not Found error, indicating the version has been superseded or deleted. This breaks our audit trail requirements. Is there a way to archive or pin script versions so they remain accessible for historical data reconciliation? The current behavior suggests that script updates overwrite history without preserving the versioned artifact needed for legal compliance.

2

What’s probably happening here is that a race condition between the bulk export job completion and the API cache invalidation for script versions. When running high-throughput exports, the platform batches metadata retrieval, which can latch onto stale version pointers if the script was updated concurrently. Check your JMeter scripts to see if you are hammering the /api/v2/interaction/analytics/recordings endpoint too aggressively. The rate limiter might be forcing retries that pick up old cached data. Try adding a small delay between export chunks or explicitly requesting the latest version ID via the Script API before correlating. This isn’t a bug but a timing issue common in large-scale data pulls. Validate the version IDs against the current script manifest to ensure they match. If the metadata still points to deprecated versions, consider re-running the export with a fresh token to bypass cached sessions.