Agent receiving emails in ACW status while working on Work space.

ghreddy2000 · August 18, 2016, 4:43pm

Agent receiving emails in ACW status while working on Work space. Please suggest wat could be wrong?

cavagnaro · August 18, 2016, 5:18pm

Don’t double post… Just why…

Enviado de meu E6633 usando Tapatalk

janisk · August 19, 2016, 7:56pm

StatServer setting treat-acw-as-interaction.