Hi,
I have a scenario where my Agents are on Ready mode and waiting for the call. They are DID Agents as well.
Problem - If they are getting DID calls and rejects or even do not accepts it, my Agent Ready stat reset to Zero which I do not want.
Does anyone has suggestion on this ?
Regards.
What is a DID agent?
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2 Likes
vmc
4
Guessing stat server agent state priorities are messing you up.
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Are you measuring the status or the action?
Enviado de meu SM-G9650 usando o Tapatalk