Agent Ready State Resets on DID Call

anurag.gusain · February 26, 2019, 8:32am

Hi,

I have a scenario where my Agents are on Ready mode and waiting for the call. They are DID Agents as well.

Problem - If they are getting DID calls and rejects or even do not accepts it, my Agent Ready stat reset to Zero which I do not want.

Does anyone has suggestion on this ?

Regards.

cavagnaro · February 26, 2019, 5:41pm

What is a DID agent?

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anurag.gusain · February 27, 2019, 8:24am

Direct inbound dial

vmc · February 27, 2019, 8:33am

Guessing stat server agent state priorities are messing you up.

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cavagnaro · February 27, 2019, 10:56am

Are you measuring the status or the action?

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