Agent logoff authorization

General Discussion
1

Hi friends,

Kindly let me know how to remove or reduce the Agent logoff authorization.

Current setting is taking 30 seconds to logoff.

Kindly help me

Thanks,
Gowthaman G

2

What? Maybe you are using OCS? If so it is normal, it is what OCS takes to remove the agent from already dialed records in Predictive mode.

3

ya, we are using OCS. We cannot do anything to customize this?

4

Read about the feature on OCS guides.
Don’t think you can reduce the time as is what OCS takes to release. Maybe do a normal logoff and avoid calling the OCS logoff? Not sure if native at WDE.

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5

The time is dictated by one of the OCS timeout options, call_wait_connected_timeout I think, check in the outbound reference manual under ‘smart logout’, that will confirm which one.

6

It is working .tx