Hi friends,
After a call in preview and predictive agent is going wrap up and then WDE going ready mode.
Is there way to change after call ready to not ready.
Like, after a call agent needs to go wrap up then not ready.
Kindly help me friends to achieve it.
Thanks,
Gowthaman G
not that i’m aware of, you can only do that after login. while in ACW agent can then choose ready or a not ready code, but not automatically going into either
Hi, I’not sure if I’ve got the point, but st our call centre our agents have limited time for ACW and than he goes automatically to Ready status.
So maybe the same is available to some of the not ready statuses.
Odoslané z SM-A300FU pomocou Tapatalku
After the ACW ends, the agent should come to previous state (before the ACW). So, in case the agent was ready before, the switch would automatically change his status to the ready and viceversa.