Adding custom KVP to chat from mobile or website

We are planing to use GMS for both mobile and web chat integration. Can someone explained me how we can add custom info such as client account # , there IP address etc to initial chat request URL. Inshort, if a customer is validated we want to pass additional client info with initial chat request.

Latter we want to show this info on agent GDE.

Thanks,

BSR

Check Webapi documentation and forum posts. Both have samples. Attach data is done via modification of chat scripts. Just open their code and analyze them.

Hi,
For GMS you can pass the KVPs in the initial request-interaction, which can be used for routing as well as displaying on the desktop.

-Lee