ACW for manual dialed call

General Discussion
1

Hi Friends,

In manual outbound dialing we are getting ACW only for established calls. we like to enable ACW for dialed calls . If it is not connected with customer also we like to have ACW.

Kindly help us friends to achieve the same.

Thanks,
Gowthaman G

2

You would have to do some modification on WDE or any other front-end you might be using to force that ACW. At Genesys you can only validate valid calls, not attempts.

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