action codes in ccpulse

General Discussion
1

Hi,
I tried to display the break time & lunch time in ccpulse. But it is not working.

I have created two action codes,

Break Not Ready 1
Lunch Not Ready 2

And, i have created two filters,

PairExist(“Break”,“1”)
PairExist(“Lunch”,“2”)

The stat which which i have used is Total_Not_Ready_Time with the above filters,

MainMask NotReadyForNextCall
Category TotalAdjustedTime
Subject AgentStatus
Objects Agent, GroupAgents, GroupPlaces, Place

plz help me regarding this issue. Thanks in advance

2

I think, the filter should be in configured with following format :

PairExist("ReasonCode", 1) PairExist("ReasonCode", 2)
3

Check your Tserver logs to see if they match your filters