Why does this setting in the Architect flow impact the accuracy of the ‘Abandoned Calls’ metric within the Performance Dashboard? Our EU-West BYOC environment exhibits a consistent divergence between the real-time queue dashboard and the historical analytics reports. Specifically, when configuring the ‘Set Queue’ block to route calls to a specific distribution queue, the Performance Dashboard registers these interactions as abandoned if the customer hangs up during the initial 5-second routing delay. However, the Conversation Detail View logs indicate the call was successfully placed into the queue before termination. This discrepancy results in a 15% inflation of abandonment rates in our executive reports, which directly contradicts the Service Level Agreement targets monitored by our operations team. The issue persists across multiple queues, regardless of the configured timeout values in the flow logic. We have verified that the ‘Abandonment Threshold’ setting in the organization settings is configured to 30 seconds, yet the dashboard appears to trigger the abandonment flag immediately upon the loss of the media stream before the queue entry confirmation. Is there a specific configuration within the Architect flow’s ‘Set Queue’ action that dictates how the system interprets the handoff timing for metric reporting purposes? The current behavior suggests that the Performance Dashboard is prioritizing the media connection drop over the logical queue entry event. This creates a significant reporting challenge for our European operations, where precise metric tracking is mandatory for compliance. We require a method to align the dashboard metrics with the actual conversation lifecycle events recorded in the logs. The impact on our workforce management planning is substantial, as inaccurate abandonment data leads to inefficient staffing models. Any guidance on reconciling these two data sources would be appreciated. The technical team has ruled out network latency as a contributing factor, focusing the investigation on the flow architecture and metric definition settings. Thank you for your assistance.