What are your favourite 3rd party monitoring tools for monitoring the Genesys Framework and associated applications. SCI is such a poor app for this job.
BMC Patrol, at the moment but that depends on your log levels, since it does not interact directly with any Genesys component or layer…
http://www.bmc.com/products/products_services_detail/0,,0_0_0_2001,00.html
There are, of course, other products out there (I feel like a BBC announcer, now… 
)
Tony
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