186-Set is in target state

Genesys Cloud Routing
1

Any clue about why this error can happen or what that means in the Login of an Agent, using T-Library Activex Toolkit 7.2

Thanks.

2

Check the physical telephone, pick up the receiver and place it on the table.

Try again.

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3

Here are two possibilities as I see it:

  1. another agent logged into the same DN
  2. your phone was off the hook

Best regards,
Vic

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