|
CCpulse not showing objects of Agent Group
|
|
11
|
650
|
June 14, 2016
|
|
Email SLA (exclude OOH times from reporting)
|
|
9
|
650
|
June 10, 2016
|
|
Abandon Calls in Short Range (SF calculation)
|
|
2
|
650
|
June 8, 2016
|
|
Escaping characters in IRD
|
|
7
|
650
|
June 7, 2016
|
|
Calling list field based routing
|
|
4
|
650
|
June 2, 2016
|
|
Historical data question (Genesys WFM)
|
|
1
|
650
|
June 2, 2016
|
|
Difference between Agent Group and DN group
|
|
3
|
650
|
May 25, 2016
|
|
the IWS doesnt show the target skill
|
|
2
|
650
|
May 25, 2016
|
|
WFM stat server
|
|
4
|
650
|
May 23, 2016
|
|
GI2 report - Queue Outline Report parameters
|
|
3
|
650
|
May 18, 2016
|
|
V11.1 SPAN Recording with SIP and SCCP on the Same Card
|
|
4
|
650
|
May 17, 2016
|
|
Cannot save Agent Login ID in the Agent User profile created
|
|
11
|
650
|
May 15, 2016
|
|
Siebel and Genesys
|
|
1
|
650
|
May 2, 2016
|
|
Info Mart not observing DST
|
|
9
|
650
|
April 28, 2016
|
|
IRD 7.5 DB Wizard for function (not procedure) inside a package (Oracle)
|
|
0
|
650
|
April 19, 2016
|
|
Stat Server new stat CurrentTalkTime
|
|
2
|
650
|
April 14, 2016
|
|
CALLBACK: high delay connecting Cliente-Agent
|
|
2
|
650
|
April 4, 2016
|
|
Infomart / StatServer AHT discrepancy
|
|
15
|
650
|
March 16, 2016
|
|
Creating Profile Agents
|
|
0
|
650
|
March 11, 2016
|
|
WHY DON'T MY STATISTICS MATCH UP? ANSWERS HERE!
|
|
4
|
650
|
March 11, 2016
|
|
Forecast data shown in CCPulse++
|
|
1
|
650
|
March 9, 2016
|
|
Genesys WFM Shift Start Time continuity
|
|
0
|
650
|
March 9, 2016
|
|
progressive_blending_reserved_agents for activate progressive blending
|
|
23
|
650
|
March 4, 2016
|
|
Multiple Forecasts
|
|
0
|
650
|
March 4, 2016
|
|
'periodic threshold' on CCPulse+
|
|
3
|
650
|
February 29, 2016
|
|
IWS Email channel issue
|
|
2
|
650
|
February 16, 2016
|
|
WFM - Approving Different Agent Exception then Selected
|
|
0
|
650
|
February 9, 2016
|
|
CME Moving agents between folders
|
|
0
|
650
|
February 4, 2016
|
|
hourly skills
|
|
10
|
650
|
February 3, 2016
|
|
Chat is not routed to available agents
|
|
10
|
650
|
February 2, 2016
|