|
Getting all ConnID handled by URS
|
|
7
|
650
|
January 1, 1970
|
|
call info
|
|
0
|
650
|
January 1, 1970
|
|
Calls defaulting when transferred.
|
|
3
|
650
|
January 1, 1970
|
|
Screen POP
|
|
3
|
650
|
January 1, 1970
|
|
IVR object in the strategy
|
|
1
|
650
|
January 1, 1970
|
|
Add CLI to Circumvent Call Barring?
|
|
6
|
650
|
January 1, 1970
|
|
Genesys IVR platform
|
|
2
|
650
|
January 1, 1970
|
|
Defining Interaction Data
|
|
1
|
650
|
January 1, 1970
|
|
URS stops loading strategies
|
|
6
|
650
|
January 1, 1970
|
|
give_treatment option
|
|
1
|
650
|
January 1, 1970
|
|
Defining many variables at once
|
|
4
|
650
|
January 1, 1970
|
|
IRD Routing Calls to Next Available Agent
|
|
0
|
650
|
January 1, 1970
|
|
Date Comparison in IR Strategy
|
|
6
|
650
|
January 1, 1970
|
|
Target set not ACD agent
|
|
1
|
650
|
January 1, 1970
|
|
DirectTalk IVR Question
|
|
4
|
650
|
January 1, 1970
|
|
outbound with URS
|
|
4
|
650
|
January 1, 1970
|
|
How to configure IVR as agent?
|
|
1
|
650
|
January 1, 1970
|
|
Place Groups
|
|
0
|
650
|
January 1, 1970
|
|
Urs and attached data
|
|
0
|
650
|
January 1, 1970
|
|
Integration Aspect IVR with Genesys (v6.1)
|
|
2
|
650
|
January 1, 1970
|
|
GetRoutingPoint
|
|
1
|
650
|
January 1, 1970
|
|
IVR Server comments requested!
|
|
4
|
650
|
January 1, 1970
|
|
Meridian announcement and collect digits
|
|
2
|
650
|
January 1, 1970
|
|
How to load strategies for holidays
|
|
1
|
650
|
January 1, 1970
|
|
Sample IR strategies for G6.1
|
|
5
|
650
|
January 1, 1970
|
|
StrategyBuilder / StatTimeInReadyState
|
|
3
|
650
|
January 1, 1970
|
|
Restarting IVR Servers and Drivers
|
|
7
|
650
|
January 1, 1970
|
|
IVR recommendations Hicom & Genesys 5.1
|
|
5
|
650
|
January 1, 1970
|
|
Handset details what is ringing me ?
|
|
3
|
650
|
January 1, 1970
|
|
When IR routes call, no EventRinging
|
|
0
|
650
|
January 1, 1970
|