Does anyone have the problem with Strategy Builder that when you want to add a Force, that it doesn’t seem to select it? I want
to be able to send a call without a CLI to another number, and i think force is the only way to do this when this number isn’t part of the genesys environment.
Strategy Builder only lets you place Force Route after only a very few objects. Try placing it after an IFstatement. It should do the trick.
Vic
Thanks for the info, i’ll try that. Another question, are there any other ways besides force to route the call to a number (for example a 1800/1900 number)?
See my response to ‘Tromboning’. You can also get IN to test if a CLI/ANI is available, and if not, route to an alternate destination.