With Vic’s permission:
An explaination of how to…
Add a Strategy to your Target Group Route Point, to deliver an Inbound Call to the Next Available Agent, based on their Time in Ready State:
See here for a solution:
With Vic’s permission:
An explaination of how to…
Add a Strategy to your Target Group Route Point, to deliver an Inbound Call to the Next Available Agent, based on their Time in Ready State:
See here for a solution: