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Intent Confidence Threshold Conflict Between WFM Shift Data and AI Bot Handoff
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0
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445
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November 24, 2025
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GetExternalContactAction failing with 401 on phone lookup
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0
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70
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November 24, 2025
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Architect Data Action hard timeout at 3s despite config change
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1
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104
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November 24, 2025
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Optimizing Analytics User Detail Queries for Large Organizations
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3
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339
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November 23, 2025
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GetExternalContactAction json mapping for phone lookup
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2
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332
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November 22, 2025
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Need help troubleshooting Zendesk to Genesys Bot NLP sync 400 errors
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0
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158
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November 22, 2025
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Persisting Kotlin SDK Custom Attributes via Architect Set Participant Data Action
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0
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372
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November 21, 2025
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Architect Data Action to Lambda returning 500 Internal Server Error on Invoke
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0
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82
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November 21, 2025
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Architect Data Action JSON for invoking Shared Flow module
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1
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127
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November 21, 2025
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Loop block not iterating over Data Action array in Architect
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0
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58
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November 21, 2025
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Set Participant Data not persisting custom vars to next block
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0
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79
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November 21, 2025
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Common Module execution fails with 500 when called from multiple inbound flows
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0
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61
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November 21, 2025
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Loop block index variable scope in CXone Studio
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0
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115
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November 21, 2025
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Set Participant Data variables vanishing after IVR transfer
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0
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89
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November 21, 2025
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Common Module reuse via Architect API returns 400 Bad Request
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0
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202
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November 20, 2025
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DateTimeDiff vs GetDayOfWeek in Architect Expression
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1
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94
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November 20, 2025
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Architect Flow Conditional Logic Not Reflecting in Performance Dashboard Metrics
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0
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200
|
November 20, 2025
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ServiceNow Record Creation Failing with 401 Unauthorized After Genesys Cloud AI Agent Handoff
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1
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380
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November 20, 2025
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Architect Webhook Action 422 Unprocessable Entity with ServiceNow REST API during IVR Context Push
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0
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415
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November 20, 2025
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Genesyscloud_architect_flow 409 Conflict on External ID during import
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0
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62
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November 19, 2025
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Architect Expression: DateTimeDiff vs GetDayOfWeek logic error
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0
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94
|
November 19, 2025
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Architect Data Action failing with 400 Bad Request during migration
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0
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370
|
November 19, 2025
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Loop block in Architect not iterating JSON array from Data Action for OTel trace injection
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1
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192
|
November 19, 2025
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Data Action JSON Parsing Error on Cognigy Profile Token Query
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0
|
60
|
November 18, 2025
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Data Action Timeout During IVR High-Concurrency Testing
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0
|
200
|
November 18, 2025
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Why does this setting cause 400 Bad Request on Bot API Intent Update?
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3
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188
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November 18, 2025
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Architect flow fails to tag digital transcripts for legal hold
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3
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168
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November 17, 2025
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How do I fix 500 Internal Server Error on /api/v2/conversations/ai for virtual agent handoff sync?
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0
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61
|
November 17, 2025
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Genesyscloud_bot_intent 422 Unprocessable Entity on NLU Model Update
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0
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440
|
November 17, 2025
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Architect Data Action 403 on Lambda invoke despite correct IAM policy
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0
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118
|
November 17, 2025
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